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FREQUENTLY ASKED QUESTIONS
On average, it is shipped within 5 business days after purchase via a carrier, which in turn has its own delivery times.
IN THE USA: During the low season, carriers normally take between one and two business days if you are in a major city. If you are in an intermediate city or town, your order may take between 3 and 8 business days. For periods of high shipment flow such as Valentine's Day, Mother's Day, and New Year's Eve, orders may be delayed one more day . IN THE REST OF THE WORLD: Our shipments are made through DHL express, which has an international delivery promise of a maximum of 10 business days.
Of course, our warranty covers manufacturing defects. Below you will find our warranty policy: WARRANTY POLICY All products have a 14-calendar-day warranty. The warranty covers manufacturing defects, and in no case, misuse of the product. All shipping costs corresponding to warranties already approved by the Quality Department are assumed by Mara Clay. The following are covered by the warranty: products with defective parts, detached parts, poorly finished parts, poorly assembled parts, among others. The following are not covered by the warranty: color changes in parts, broken or cracked glass pieces due to misuse or impact, natural stones with different colors and shapes. Click here to report a warranty.
Of course. The change can be requested by emailing infomaraclay@gmail.com